By purchasing from Exotic Bathrooms, you agree to the following Policies, Terms and Conditions. If you do not agree, please do not purchase:

We normally ship DHL for products up to 70lbs and certain size constraints. For larger items or for multiple item orders, we ship via FedEx Freight.

For products weighing over 70lbs your order will normally arrive on a wooden pallet by FedEx Freight. You will need to be present at time of delivery and have adequate strength/assistance to help the driver to unload the products from the back of the truck and take them inside. FedEx will call ahead and agree delivery time. Your assistance in unloading is required to avoid an additional “lift-gate” charge. Exotic Bathrooms pre-pays FedEx Freight shipping based on the conditions above. If you are unwilling or unable to comply with these requirements, you may elect to pay FedEx Freight an additional fee for lift-gate delivery, at your own expense. You MUST inspect all boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product is damaged to the point that it cannot be used - do not accept delivery. We will ship you a replacement in-stock product at no charge, once the returned order is received, inspected at our warehouse and a determination of the damage is made.

For deliveries by DHL, you are required to sign for the delivery, so a suitable representative must be available to accept the delivery and MUST inspect all boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product is damaged to the point that it cannot be used - do not accept delivery. We will ship you a replacement in-stock product at no charge, once the returned order is received, inspected at our warehouse and a determination of the damage is made.

When a Free Shipping promotion is in effect, this includes standard ground or USPS, residential delivery to the Upper 48 United States only.

Exotic Bathrooms  pre-paid, FIXED PRICE SHIPPING DOES NOT INCLUDE - special delivery circumstances, limited access delivery, construction site delivery, additional driver time/assistance in unloading, inside delivery, or any other unusual or customer requested delivery service. Any additional delivery fees will be charged to the customer. We reserve the right to add additional charges for areas where the shipping carrier adds additional charges, but you will be notified before your order is processed to accept or deny these charges. In addition, deliveries to New York city,  some surrounding areas, and other specialty delivery locations (from a carrier perspective) may incur an additional shipping surcharge above the quoted shipping prices on this website, due to additional charges imposed on us by the carrier.

Exotic Bathrooms cannot accept responsibility for any damaged product once you or your representatives sign for a delivery as being in good condition, but we will assist you to resolve any claim directly with the carrier, where possible. Replacement products cannot be shipped under these circumstances until the carrier has determined the outcome of any claim.

Damaged Items

If your order is damaged when it is delivered to you, Exotic Bathrooms will only be responsible for product(s) you purchased from Exotic Bathrooms (based on limitations herein), and not responsible for additional charges or losses incurred during installation or use, which include but are not limited to:

1. 1. Installation fees due to rescheduling, shipping delays, extended time or any other circumstance beyond our control. (We recommend not scheduling installation until the product is in your possession.)

2. 2. Contractors or other parties damaging the product during movement or installation, after signing for the goods with shipping carrier.

3. 3. Faulty products purchased from a vendor other than Exotic Bathrooms causing damage to our product.

4. 4. Replacement parts purchased from a vendor other than Exotic Bathrooms.

5. 5. Damages to any personal property and/or our or other products during installation.

6. 6. Labor charges of any kind, including installation or de-installation of product

Order Cancellation Policy

Please plan and research your order carefully prior to order placement or payment. In order to maintain high quality merchandise at discount pricing, and because orders are placed on your behalf with foreign manufacturers, we are unable to allow any refunds, exchanges or order cancellation after a period of 48 hours from the initial order receipt. Any orders cancelled within 48 hours of initial order placement will be subject to a 5% fee to cover credit card processing and administrative costs. All orders are 'Special Orders' and are subject to all regulations and policies of your credit card provider that govern 'Special Orders'.

Returns Policy

We guarantee your satisfaction with all merchandise purchased from Exotic Bathrooms. Our multi-step inspection process ensures that your product was free from defects or damage when shipped from our warehouse. If you’re not satisfied with our products for any reason, you must return the undamaged products within 30 days, at your expense, with a copy of your receipt, for a merchandise exchange, credit, or a refund of the product purchase price (less our shipping costs, and a 20% restocking fee). The returned merchandise must be returned in its full original undamaged packaging (as shipped to you) and in the original condition it was received. If you receive a damaged item, you must note this on the delivery receipt, or not accept delivery in order to receive insurance cover. Return shipping costs are at our expense if you refused delivery because the products were damaged beyond use during shipping, or you noted damage on the shipping documents.

NO RETURNS or EXCHANGES AFTER 30 DAYS!

General Guidelines:

• • No products will be accepted for return more than 30 days after date of purchase. No exceptions. Manufacturers will not accept returns past this date

• • Special order items cannot be returned once they have been shipped

• • We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery, and damages noted on the delivery receipt with shipping carrier.

• • Please note that we are only able to process returns and refunds for items purchased from Exotic Bathrooms.

• * Customers who order product with the intent to evaluate in their own home/office then return unwanted items, will be charged the original outbound shipping costs (if free shipping promo is in effect), in addition to a 20% restocking fee, and must meet all requirements for Returns before any credit will be issued against the original purchase.

• • Any discontinued items, designs or colors are non-refundable and not returnable.

• • Products returned as defective which are found not to be defective are subject to a 20% handling & restocking charge, plus outbound and inbound shipping costs billed to Exotic Bathrooms.

• • If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges back to our warehouse.

• • FedEx/DHL pick-ups for defective products will only be issued if exchanging for the same product or if an order was shipped incorrectly by Exotic Bathrooms. If an incorrect item was ordered by the customer, the customer is responsible for sending the product back to our warehouse at their cost, plus original shipping costs and restocking rules apply.

• *** Customer must pay for insured shipping for any returned items, and insure the item to the full replacement value. Items damaged during return shipping by customers will not be accepted by Exotic Bathrooms, and the customer is responsible for recovering shipping insurance directly from their carrier, in lieu of any credit/refund from Exotic Bathrooms for the returned item(s).

Why a 20% restocking fee?:

• • Packaging that is defaced with writing, markers or tape.

• • Products that have missing parts, instructions or packaging.

• • Torn or ripped manufacturer boxes.

• • Shrink wrap or other internal packaging on products that is missing or torn.

• • Scratched or damaged merchandise.

• • Merchandise that has been used or shows signs of installation.

• • Warehouse & administrative costs associated with processing a return.

Obtaining a Return Authorization Number (RAN):

To return any product you must obtain a RAN # (Return Authorization Number #). To obtain an RAN # and return instructions, please contact us by email or phone (details on Contact page). Requests for returns are generally processed within 1-3 days and you will receive return instructions along with your RAN #.

Refunds:

You can expect a refund in the same form of payment, to the same account originally used for purchase. All returns and exchanges will be credited less restocking and shipping costs. You must contact us and provide your original payment details before a refund can be processed, as our website does not store credit card or other payment details.

Wrong Product Received?:

If you are shipped a different product than what you ordered, please contact us within 48 hours of receiving the incorrect product. We will provide a RAN# and instructions on how and where to ship it back. We will pay for the shipping charge back to our warehouse and ship the correct product free of charge, as long as the original product and packaging is not damaged.

Product Representations

Due to the photographic reproduction process, all images of products on our website are approximate representations of the product you will receive. Variations in lighting and other factors will determine the color an appearance of a product once installed. Exotic Bathrooms is not responsible for discrepancies in appearance of our products in your own environment .

General Terms & Conditions of Sale:

Our website terms of use, general Terms and Conditions of sale, and Product Warranty information is available here and should be reviewed and agreed by all customers prior to placing an order.